PRE-ORDER FAQ

 

Q: Will the Amico work outside of the USA?

A: Yes, but Amico will ship with a standard US plug, so you will need to purchase an adapter kit separately. We are also working diligently to ensure that all necessary regulations are met for as many major countries as possible; however, the impact of the global health crisis has been felt in this process. If, at launch, Amico is not able to ship to your country, we will refund your order.

 

Q: What payment methods are accepted?

A: You will have the option to use a credit card.

 

Q: Will there be another chance to pre-order?

A: At this time, this is the only opportunity to secure an Amico entertainment system prior to the official launch.

 

Q: I placed a pre-order and haven’t received an order confirmation. What do I do?

A: Start by checking your SPAM folder for an email from “Intellivision Entertainment”. These messages can take some time to arrive, so please allow up to 3 business days for them to show up.

 

Q: What if I want to pre-order multiple systems or different colors?

A: It’s easy! Add as many systems and colors to your cart as desired, and proceed with checkout as usual.

 

Q: What if I need to cancel my order and receive a refund?

A: No problem! Send us a detailed message through our contact form, and we are happy to refund your deposit.

 

Q: What if my GameStop pre-order was canceled?

A: If your GameStop pre-order was canceled, we will honor GameStop’s $299.99 price on a replacement pre-order directly with us for either Galaxy Purple or Vintage Woodgrain with 2 controllers. After you place your new pre-order, please send a copy of your canceled GameStop receipt or email to special@intellivision.com. When placing your new pre-order, please use the same email address that you used for your original GameStop order to help us match them up. If your canceled order was for a Black or White model, those are no longer available for pre-order, but you may still take advantage of this special pricing offer on Galaxy Purple or Vintage Woodgrain to replace your canceled Black or White order.  

 

Q: When will my Amico ship?

A: We are focused and determined to deliver pre-ordered units by the end of this year and will be available in major retailers in North America, Europe, and, shortly thereafter, other areas around the world.

 

Q: Do you accept checks, cash, or money orders?

A: At this time, accepted payment methods include all major credit cards.

 

Q: What countries can you ship my Amico?

A: Below is a list of countries we are currently scheduled to ship Amico consoles. Additional countries continue to be added to our roadmap, so if you do not see your country listed below, please contact our customer support team for more information.

  • Australia

  • Austria

  • Bahrain

  • Belgium

  • Bulgaria

  • Canada

  • Croatia

  • Cyprus

  • Czechia (Czech Republic)

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Kuwait

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Mexico

  • Netherlands

  • New Zealand

  • Oman

  • Poland

  • Portugal

  • Qatar

  • Romania

  • Saudi Arabia

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • United Arab Emirates

  • United Kingdom

  • United States of America